General Terms and Conditions

These Terms and Conditions set out the rules that govern your use of our site and services. They explain the relationship between you and us, describe your responsibilities as an account holder and outline how we manage promotions, payments and disputes. By registering or using the platform you agree to these terms and any additional rules published on the site.

Account responsibilities

You are responsible for keeping your account details correct and secure. Only one account is permitted per person unless we agree otherwise. You must not allow anyone else to access your account, and you must notify us immediately if you suspect unauthorised activity. We may suspend or close accounts that breach our rules, appear fraudulent, or are subject to a dispute or investigation.

Account verification

We may require identity and address verification to comply with our checks and to process withdrawals. Verification documents should be provided on request. We may place holds on funds or restrict withdrawals until verification is complete. Failure to verify your identity may result in account restrictions or closure.

Eligibility requirements

You must be of legal age to participate and meet any eligibility criteria published on the site. Persons who are self-excluded, subject to a betting ban, or located in jurisdictions that prohibit our services are not eligible. By registering you confirm you meet these requirements and will update us if they change.

Acceptable platform use

Use of the platform is limited to lawful, non-fraudulent activity. Prohibited conduct includes, but is not limited to, collusion, money laundering, chargebacks, exploiting promotions, automated play where not permitted and creating multiple accounts. We reserve the right to investigate suspicious behaviour and to take action including withholding winnings, restricting play and closing accounts.

General bonus and promotion rules

All bonuses, free spins and promotions are subject to specific terms which are published with each offer. These terms govern eligibility, wagering requirements, game contributions and any maximum cashout. Promos may be altered or withdrawn and we may refuse a bonus where abuse or system error is suspected. For clarity, bonus funds are separate from real funds until wagering requirements are met.

Deposits and withdrawals

Payment options available on the site will be shown at the cashier. We may set limits on deposits, wagers and withdrawals and require source-of-funds information for larger transactions. Withdrawals may be processed after necessary checks and in accordance with our verification procedures. Where a payment method is used for both deposit and withdrawal we will generally return funds to the original method where possible.

Dispute resolution

If you have a complaint you should contact our support team so we can resolve it promptly. We will acknowledge and investigate complaints in line with our procedures and will aim to respond in a timely manner. If a dispute cannot be resolved directly, you may exercise any legal rights available to you.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Any changes will be published on the site and will apply from the date shown. Continued use of the platform after a change indicates acceptance of the updated terms. We recommend that you review the terms periodically.