Need help? Our support team is ready to assist with account-related issues, technical concerns, or general feedback. We can help with deposits, withdrawals, KYC checks and bonus queries, and escalate complex cases to specialist teams. Reach out via live chat, email or phone for clear, practical guidance. Response times vary by channel; for urgent matters please use phone or live chat for the fastest response. If you prefer written contact, email enquiries are logged and typically answered within 24 hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat available, typical reply 15 min) |
| General enquiries | [email protected] (response within 24 hours) |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0852 |
| Working hours | Mon-Fri, 09:00-18:00; Sat-Sun, 10:00-16:00 |
| Payments | [email protected] (withdrawal queries) |
| Privacy | [email protected] (data protection) |
Contact Us by Email
Email is the preferred method for detailed requests, account issues, or when documents and explanations are needed. Please send your message to [email protected] with a clear subject line and current contact details. Including account ID and a concise description helps us process requests faster and avoids delays, and we will reply as soon as possible with next steps.
Submit Your Inquiry
Response Time
Our support team typically responds to enquiries within one business day. Simple questions are often answered the same day, while issues that need verification or third-party input may take longer depending on their complexity. If we require extra time we will keep you informed and provide an estimated timeline for resolution.
Feedback
Sign up in minutes
1. Click "Sign Up" and enter your email, password and country.
2. Confirm your email via the verification link.
3. Log in and complete your profile. KYC is required for withdrawals.
Account activation is instant after email confirmation; ID checks are typically completed within 24 hours.
Featured games & providers
Popular slots: Starburst, Book of Dead, Mega Moolah, Gonzo’s Quest, Thunder Crash.
Software partners include NetEnt, Microgaming, Play’n GO, Pragmatic Play and Evolution Gaming. Over 1,200 games across slots, live casino, table games, crash and jackpots.
Bonuses & promotions
Welcome bonus: 100% up to £200 + 50 free spins on Starburst. Enter the promo code at deposit and opt in to claim.
Wagering: 35× on bonus funds, 40× on free spins winnings. You have 30 days to meet wagering conditions; free spins valid 7 days.
Recurring promos: Weekly Reload Wednesday (50% up to £100), Friday Reload (75% up to £75), Sunday Free Spins (20 FS, £0.10 value). 10% weekly cashback (max £50).
General bonus rules: max bet while wagering £5, live dealer games excluded from most bonuses, bonus conversion capped at £500.
VIP & loyalty
Four tiers - Bronze, Silver, Gold, Platinum. Earn 1 point per £10 wagered. Points convert at 100:1 to cash. Tier benefits include birthday free spins, faster withdrawals and exclusive offers. Points expire after 12 months; cashback is unlocked monthly.
Payments
Deposits
- Visa/Mastercard: £10 - £5,000, instant, no fee
- PayPal: £10 - £2,000, instant, no fee
- BTC: £20 - £10,000, ~10 minutes, 0.5% fee
Withdrawals
- Bank transfer: £20 - £10,000, 1-3 days, £10 fee
- E-wallets: £20 - £5,000, instant, no fee
- BTC: £20 - £10,000, ~30 minutes, 0.5% fee
Key account rules
Deposit limits: Daily £1,000, Weekly £5,000, Monthly £20,000.
Withdrawal limits: £10,000 per week, £40,000 per month. One account per user, geo-IP and KYC checks enforced. Withdrawals may be delayed until verification is complete.
Mobile & technical
iOS app (120 MB) and Android APK (15 MB) available. Mobile site is HTML5 responsive with average load under 2 seconds and a dark/light mode toggle. Registration and KYC uploads work on mobile browsers and apps.
Security & support
Site uses SSL TLS 1.3 and Cloudflare protection. RNG and game fairness are audited by third parties; crash games include provably fair options. Customer support via live chat and email, average response ~2 minutes, available 24/7 in English. For email contact use [email protected].
Responsible play
Player tools include deposit limits, session reminders and self-exclusion options. Links to support organisations such as GamCare and Gamblers Anonymous are provided for players seeking help.
Pros & cons
- Pros: fast payouts, broad game selection, active promotions and a tiered VIP program
- Cons: wagering requirements apply, max bet limits during bonuses, bonus conversion caps
Have feedback or ideas on the site? We want to hear from you. Send suggestions, bug reports or feature requests and our team will review them promptly. Your input helps improve games, promos and usability. We read all messages carefully and use feedback to refine the site and player experience. Send notes to [email protected].